Expert Services and Support

Everything you need to get the most out of your optimization program. Partner with our optimization and UX gurus to accelerate your experimentation efforts and drive more revenue.

Expert Services

A Team of Experts

Our experts don't just know how to use the Evolv platform inside and out. We're passionate about experimentation & optimization and have the skills to back it up. Evolv Expert Services is staffed by a team with an average of 17 years of experience in UX design, product development, and experimentation.

services-team
services-customized

Custom-Tailored Services Made Just for You

Every Evolv customer is different. Some already have an optimization team in place and would like assistance with implementing and executing experiments using Evolv. Some need help knowing how to start brainstorming new experiment ideas and planning experiments. Still others want us to fully manage their experimentation program. Whatever your needs, Evolv Expert Services provides everything you need — and nothing you don't.

services-icon-1-planned

Planned

Get help developing and planning your experimentation roadmap.

services-icon-2-executed

Executed

Learn how to properly set up, implement, and analyze your experiments.

services-icon-3-managed

Managed

A turnkey optimization program, from discovery to planning to delivery.

Planned Experiment Executed Experiment Managed Experiment
Planning

UX Heuristic Audit

We’ll conduct a UX audit and help you identify top areas in your website or app’s user experience to improve.

Yes
No
Yes

Strategic Discovery

We’ll review your site and app analytics and help you figure out how to prioritize your experiments.

Yes
No
Yes

Test Scope Calculation

Before you start experimenting, we’ll help you learn how much time and traffic you’ll need.

Yes
No
Yes

Ideation

After understanding your business needs, we’ll work with you to develop 20-25 ideas for experimentation.

Yes
No
Yes

ROI Plan

We’ll help you understand how successful experiments will impact your bottom line.

Yes
No
Yes

Test Plan (20–25 ideas)

You’ll get a step-by-step guide to running your experiments with Evolv.

Yes
No
Yes
Delivery

Instrumentation

We’ll understand your business needs and processes, working together to ensure Evolv is fully integrated with the reporting and analytics platforms you use.

No
Yes
Yes

Implementation

Sit back and relax — we’ll get your experiments set up, configured, and executed.

No
Yes
Yes

Interpretation

Once the results from an experiment are in, we’ll provide you with expert insights and help you understand what to do next.

No
Yes
Yes
services-icon-1-planned

Planned

Get help developing and planning your experimentation roadmap.

Planned Experiment
Planning

UX Heuristic Audit

We’ll conduct a UX audit and help you identify top areas in your website or app’s user experience to improve.

Yes

Strategic Discovery

We’ll review your site and app analytics and help you figure out how to prioritize your experiments.

Yes

Test Scope Calculation

Before you start experimenting, we’ll help you learn how much time and traffic you’ll need.

Yes

Ideation

After understanding your business needs, we’ll work with you to develop 20–25 ideas for experimentation.

Yes

ROI Plan

We’ll help you understand how successful experiments will impact your bottom line.

Yes

Test Plan (20–25 ideas)

You’ll get a step-by-step guide to running your experiments with Evolv.

Yes
Delivery

Instrumentation

We’ll understand your business needs and processes, working together to ensure Evolv is fully integrated with the reporting and analytics platforms you use.

No

Implementation

Sit back and relax — we’ll get your experiments set up, configured, and executed.

No

Interpretation

Once the results from an experiment are in, we’ll provide you with expert insights and help you understand what to do next.

No
services-icon-2-executed

Executed

Learn how to properly set up, implement, and analyze your experiments.

Executed Experiment
Planning

UX Heuristic Audit

We’ll conduct a UX audit and help you identify top areas in your website or app’s user experience to improve.

No

Strategic Discovery

We’ll review your site and app analytics and help you figure out how to prioritize your experiments.

No

Test Scope Calculation

Before you start experimenting, we’ll help you learn how much time and traffic you’ll need.

No

Ideation

After understanding your business needs, we’ll work with you to develop 20–25 ideas for experimentation.

No

ROI Plan

We’ll help you understand how successful experiments will impact your bottom line.

No

Test Plan (20–25 ideas)

You’ll get a step-by-step guide to running your experiments with Evolv.

No
Delivery

Instrumentation

We’ll understand your business needs and processes, working together to ensure Evolv is fully integrated with the reporting and analytics platforms you use.

Yes

Implementation

Sit back and relax — we’ll get your experiments set up, configured, and executed.

Yes

Interpretation

Once the results from an experiment are in, we’ll provide you with expert insights and help you understand what to do next.

Yes
services-icon-3-managed

Managed

A turnkey optimization program, from discovery to planning to delivery.

Managed Experiment
Planning

UX Heuristic Audit

We’ll conduct a UX audit and help you identify top areas in your website or app’s user experience to improve.

Yes

Strategic Discovery

We’ll review your site and app analytics and help you figure out how to prioritize your experiments.

Yes

Test Scope Calculation

Before you start experimenting, we’ll help you learn how much time and traffic you’ll need.

Yes

Ideation

After understanding your business needs, we’ll work with you to develop 20–25 ideas for experimentation.

Yes

ROI Plan

We’ll help you understand how successful experiments will impact your bottom line.

Yes

Test Plan (20–25 ideas)

You’ll get a step-by-step guide to running your experiments with Evolv.

Yes
Delivery

Instrumentation

We’ll understand your business needs and processes, working together to ensure Evolv is fully integrated with the reporting and analytics platforms you use.

Yes

Implementation

Sit back and relax — we’ll get your experiments set up, configured, and executed.

Yes

Interpretation

Once the results from an experiment are in, we’ll provide you with expert insights and help you understand what to do next.

Yes

Support Services

Whether or not your choose to sign up for Expert Services, we've got your back with world-class support to help you make the most of Evolv. Every customer gains access to a named customer success manager who is laser-focused on your goals.

Essential Support Premium Support

Knowledge Base

Best practices, feature explanations, and documentation

Yes
Yes

Email Support

Work with our support experts during regular business hours

Yes
Yes

Phone Support

Talk live with our support experts

No
Yes

24x7 Coverage

Work with our support experts during regular business hours

No
Yes

4 hour response time

Expedited Priority Resolution

Escalation response within 24 hours

No
Yes

Customer Success Manager

Your optimization partner backed by a team of technical experts

Yes
Yes

Developer Support

Technical development and integration support

2 hours / month

10 hours / month

Essential Support

Knowledge Base

Best practices, feature explanations, and documentation

Yes

Email Support

Work with our support experts during regular business hours

Yes

Phone Support

Talk live with our support experts

No

24x7 Coverage

Work with our support experts during regular business hours

No

Expedited Priority Resolution

Escalation response within 24 hours

No

Customer Success Manager

Your optimization partner backed by a team of technical experts

Yes

Developer Support

Technical development and integration support

2 hours / month

Premium Support

Knowledge Base

Best practices, feature explanations, and documentation

Yes

Email Support

Work with our support experts during regular business hours

Yes

Phone Support

Talk live with our support experts

Yes

24x7 Coverage

Work with our support experts during regular business hours

Yes

4 hour response time

Expedited Priority Resolution

Escalation response within 24 hours

Yes

Customer Success Manager

Your optimization partner backed by a team of technical experts

Yes

Developer Support

Technical development and integration support

10 hours / month

Aurelie Stock-Poeuf photo

“We selected Evolv because of the platform’s unique ability to identify winning end-to-end digital experiences that both meet the ever-changing needs of our customers and deliver growth.”

Aurelie Stock-Poeuf, Chief Digital Officer, Bouygues Telecom

Let Evolv find your needle and serve the best digital experience every time.